Last Updated: June 4, 2026

Kozak Care (“Company”, “We”, “Us”, or “Our”) operates this website (collectively hereinafter referred to as the “Platform”). Our registered office is at C-122, Kozak Care, Opposite Induslnd Bank, Udhna Udhyog Nagar, Udhana, Surat, Gujarat - 394210. These Terms of Service (“Terms”) govern Your access to or use of the Platform and the Services (as defined below) made available on the Platform. By accessing the Platform or using the Service, You agree to these Terms. Your access to or use of the Service is conditioned on Your acceptance of and compliance with these Terms and other policies of the Platform. The Company requests You, the users of the Platform (“User”, “You”, “Your”), to please read these Terms and all other policies of the Platform (“Platform Policies”) carefully before using or registering on the Platform. If You do not agree with these Terms or any other Platform Policies, please do not access the Platform or use the Service.

Unless you notify us in writing of your intention to opt out from further direct and indirect marketing communications and solicitations, you are agreeing to continue to receive emails, calls and messages through different mediums for soliciting Products.

The Company provides the service of: (i) offering for sale various pet care products including food, medicines, toys, accessories for pets on the Platform (“Product(s)”), and (ii) facilitating veterinary teleconsultation for pets through veterinarians listed on the Platform (“Consultants”) (collectively the “Services”).

These Terms: (i) will be considered to be an electronic record under the Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder; and (ii) will not require any physical, electronic, or digital signature by the Company.

Eligibility and Access

The Service is not available to persons under the age of 18 (eighteen) years or to any User suspended or removed from the Platform for any reason whatsoever. You represent that You are of legal age to form a binding contract and are not a person barred from using or accessing the Platform and receiving the Services by the Company or under the applicable laws of India.

The Services are always evolving and the form and nature of the Services may change from time to time. In addition, the Company may stop (permanently or temporarily) providing the Service (or any features within the Platform) to You or to Users generally and may not be able to provide You with prior notice.

Access and Use of Service

In order to use the Service, You are required to create an account on the Platform by providing certain details about yourself, such as Your name, email address and such other details as may be required by the Platform (“Account”).

You shall ensure and confirm that the Account information provided by You is complete, accurate and up-to-date. If there is any change in the Account information, You shall promptly update Your Account information on the Platform or by writing to the Company at kozaccare@gmail.com. If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, the Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Service (or any portion thereof) at its discretion, in addition to any right that the Company may have against You at law or in equity, for any misrepresentation of information provided by You.

You are responsible for maintaining the confidentiality of Your Account information and for all activities that occur on or in connection with Your Account. You agree to notify the Company immediately of any unauthorized access or use of Your Account or any other breach of security and ensure that You exit from Your Account at the end of each session. You acknowledge and agree that the Company is not responsible or liable for any damages, losses, costs, expenses, or liabilities related to any unauthorized access to or use of Your Account. You may be held liable for losses incurred by the Company or any other User of or visitor of the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.

You shall not have more than one active Account on the Platform. You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purpose of creating an Account with the Platform. The Company reserves the right to refuse access to the Service to new Users or to terminate access granted to existing Users at any time if such access or use of the Platform or the Service is found to be in breach of these Terms or Platform Policies or applicable laws or pursuant to any administrative or judicial order or direction by any governmental authority.

Services

Sale of Veterinary Products

The Company lists various Products for sale on the Platform. Such listing of Products on the Platform is merely an ‘invitation to offer’ and not an ‘offer for sale’. The Products include over-the-counter medicines as well as prescription medicines. The Platform has duly obtained all licenses and registrations as may be required to undertake its business and abides by all the applicable laws including relating to the dispensing of prescription medicines.

By placing an order for the Products, You make an offer to the Company to buy such Products. We may accept or decline any order placed by You, in Our sole discretion, without any liability to You. We further reserve the right to limit the order quantity of any Products available on the Platform, without any prior notice.

All prescription medicines shall be sold and dispensed by a registered pharmacist at the Company.

In the event You order prescription medicines, You shall share a scanned copy of the valid prescription for the concerned animal, through such means as may be required by the Platform and such prescription shall be subject to the scrutiny and approval of Our registered pharmacist.

As a standard practice, You will be able to purchase a substitute medicine from the Platform, only if Your prescription contains the phrase “Allow substitution”, or mentions the name of the molecule. However, in the event the Platform does not have the exact medicine prescribed by Your veterinarian, the Platform may substitute a brand for another brand of the same medical salt as long as the composition & strength of the salts are an exact match, after receiving another prescription from a veterinary for such substitute medicine.

The drug information provided on the Platform is for informative purposes only and is not intended to provide diagnosis, treatment or medical advice. We are not liable for any consequence arising from Your reliance on such information on the Platform.

Teleconsultation Services

The Company facilitates veterinary teleconsultation for the pets through the Consultants, listed on the Platform. The Consultants may be listed on the Platform, either directly or through a third party. Platform enables the Users to connect with the Consultants through the Platform by various modes including video, or the telephonic service, as may be available on the Platform.

While We do check and authenticate the veterinarians listed on the Platform, You should independently also verify the credential of the Consultants and We are not liable for the same. Further, the Platform may have veterinarians from countries other than India, listed on the Platform, who may not be registered under the Indian laws to provide the veterinarian services. However, if You choose to procure the Services from such veterinarians, You hereby agree and acknowledge that consultation provided by such foreign Consultants is advisory in nature and should not be considered as a medical opinion.

You hereby agree and acknowledge that the Platform is an intermediary that facilitates the provision of veterinary teleconsultation services on the Platform and is in no manner involved in providing such teleconsultation services to You. The Consultants are independent professionals and such services are being provided solely by them to the relevant pet. Therefore, they are responsible for the teleconsultation services rendered to the patient and the Company or the Platform is not in any manner liable for the consultations provided by such Consultants through the Platform including diagnosis, prescription, medication, and treatment prescribed to the patient and/or for their compliance with applicable laws.

We do not endorse any specific Consultant on the Platform nor place any guarantee as to the quality of teleconsultation performed by them or provide any ratings for the Consultants through the Platform. Any such recommendations may be made by other Users of the Platform and the Company does not verify or acknowledge the same.

The Company shall not be liable for breach of confidentiality and privacy of Users by the Consultants and claims of any nature whatsoever arising out of the wilful misconduct and negligence (including gross negligence) of such Consultants.

The credentials of the Consultant and any description of their registrations/certifications, location, contact details, etc. displayed on the Platform, are as provided by the Consultant to the Company and the Company shall not in any manner, be responsible or liable for such information.

You hereby expressly understand, acknowledge, and accept the following:

• In case any prescription is being provided to You by a Consultant, the same is being provided basis the online consultation and the reports/information/details shared by You with the Consultant through the Platform. However, such prescription may vary when the patient is examined physically, hence, in no event shall the prescription provided by the Consultant be relied upon as a final and conclusive solution.
• You agree to use the advice from a Consultant on the Platform pursuant to: an ongoing treatment with the patient’s veterinarian; a condition which does not require emergency treatment, physical examination, or medical attention; medical history available as records with You for reference; a record of physical examination and report thereof with You, generated through local veterinarian of the patient; and consultation with local veterinarian of the patient before abandoning or modifying any ongoing treatment.
• You agree that by using the Platform, the Consultant will not be conducting physical examination of the patient, hence, they may not have or be able to derive important information that is usually obtained through a physical examination. You hereby acknowledge and agree that You are aware of these limitations and agree to assume the complete risk of these limitations.
• You agree that all details provided by You during the course of availing Services on the Platform will be honest, accurate and complete. You further acknowledge and understand that misrepresentation of information or not providing all or complete details in relation to or for availing the Services may lead to inaccurate diagnosis and treatment and consequently inaccurate prescription. You agree to indemnify and hold harmless the Company and its directors, officers, and agents from and against any and all claims, proceedings, losses, penalties, liabilities, and damages arising due to or in relation to Your breach of this Clause.

Acceptable Use

The Service permits You to buy the Products available on the Platform and/or to avail veterinary teleconsultation provided by registered Consultants.

You represent and warrant that You shall not upload, publish, transmit, update or share information that belongs to another person and to which You do not have any right; that is illegal, harmful, abusive, insulting, harassing, threatening, hateful, racially or ethnically objectionable, derogatory, harmful to any reputation, disparaging, defamatory, libelous, pornographic, indecent, profane, obscene, pedophilic or otherwise objectionable; that is patently false and untrue; violate any law, regulation, or court order; violate intellectual property or privacy rights of any third party; harms minors in any way; send spam or unauthorized communications; engage in fraudulent or illegal activity; or assist any third party in doing any of the foregoing.

Fees and Payment

The fee for the Services and the Products is as specified on the Platform. You agree to pay all amounts due in accordance with the payment terms in effect when You purchase any Service or Products. All transactions shall be in Indian Rupees (“INR”) unless otherwise specified at the time of purchase.

All payments for the Services or Products purchased by You through the Platform, shall be made by using a valid payment mode through the applicable third party payment provider selected by the Company (“Payment Details”). You acknowledge and agree that the Company does not operate, own, or control the payment provider and only facilitates the third-party payment gateway for processing of payment.

If You have a question about a purchase made on the Platform or a charge to Your payment card, please contact Us at kozaccare@gmail.com or 8779192650. The Company has the sole discretion to determine how billing disputes will be resolved.

Ownership

You acknowledge and agree that the Company or its licensors own all right, title, and interest in and to the Platform and the Content and Marks. You shall not duplicate, copy, or reuse any portion of the Content, Marks, HTML/CSS, JavaScript, visual design elements, or concepts without the Company’s prior express written consent.

Copyright and Intellectual Property Policy

The Company responds to notices of alleged copyright infringement and terminate access to the Platform for repeat infringers. If You believe that materials on the Platform infringe copyright, please send the required information to the Company at kozaccare@gmail.com.

Privacy

Your privacy is important to us. Our Privacy Policy explains how We collect, use, handle and share personal information and other data. Please refer to Our Privacy Policy.

License to Use the Service and Platform

Subject to compliance with the Terms, the Company hereby grants You a personal, royalty-free, limited, non-assignable and non-exclusive license to use the Service and the Platform for Your personal and non-commercial use, in the manner permitted by these Terms. You may access the Service only in geographic locations within India.

Third Party Content and Interactions

With respect to the facilitation of the teleconsultation services on the Platform, the Company acts purely as an "intermediary" as defined under Information Technology Act, 2000 or as construed under equivalent local laws of Your jurisdiction and rules thereunder as applicable.

Links

The Platform may contain links to social media platforms or third-party websites. You acknowledge and agree that the Company is not responsible or liable for the availability, accuracy, content, products, or services on or available from such websites or resources.

Changes to the Platform

You acknowledge and agree that the Company may change or discontinue any aspect of the Platform at any time, without giving any notice to You.

Termination and Reservation of Rights

You may cancel Your Account at any time by writing to the Company at kozaccare@gmail.com. The Company reserves the right to terminate Your Account or block Your access to the Platform, at any time, for any reason, in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, employees, directors, shareholders, agents, partners, vendors, and licensors from and against any and all claims, costs, proceedings, demands, losses, damages, and expenses arising from Your breach of these Terms, Privacy Policy, or use of the Platform.

Disclaimers and Limitations on Our Liability

You acknowledge and agree that Your use of the Platform is at Your own risk and that the Platform is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, the Company’s total cumulative liability to You will be limited to the amount paid by You for goods or Services on the Platform during the period immediately preceding the date of the claim.

Violation of the Terms

You agree that any violation by You of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Company, for which monetary damages would be inadequate.

Suspension and Termination

The Terms will continue to apply until terminated by either You or the Company as set forth herein. The Company may delist You or block Your future access to the Platform or suspend or terminate Your Account if it believes, in its sole discretion, that You have breached these Terms.

Other Provisions

Force Majeure: Under no circumstances will the Company be liable for any delay or failure in performance due to causes beyond its reasonable control.

Choice of Law and Jurisdiction: These Terms will be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts at Surat, Gujarat, India.

Entire Agreement: These Terms and the Platform Policies are the entire agreement between the Company and You regarding the Services.

Changes to these Terms

The Company may revise or modify these Terms at any time. If We do, We will post the revised Terms on the Platform and update the “Last Updated” date above. Your continued use of the Platform constitutes acceptance of the amended Terms.

Grievance Redressal

Any complaints arising from the access or usage of the Platform may be addressed to the following grievance officer:

Grievance Redressal Officer: Kozak Care Support Team
Contact information: kozaccare@gmail.com | 8779192650
Address: C-122, Kozak Care, Opposite Induslnd Bank, Udhna Udhyog Nagar, Udhana, Surat, Gujarat, 394210

The Grievance Redressal Officer shall acknowledge the complaint within forty eight hours and dispose off such complaint within a period of thirty days from the date of its receipt.

Delivery

The Company partners with third-party logistics service providers in order to facilitate the shipping and delivery of your purchased Product(s) (“Logistics Partners”). You will be provided with a tentative timeline for the delivery of the Product purchased from the Company, on the order confirmation page displayed at the time of order confirmation by the Company.

You agree and understand that though the Company endeavours to ship and deliver the Products all across India, the Company may, in its sole discretion determine a select list of areas which are unserviceable for delivery of Products for select period of time or intimate you delay in delivery beyond estimated delivery timelines, due to unavoidable circumstances.

You agree and acknowledge that to facilitate timely delivery of the purchased Products to you, the Company may inquire or collect specific information like your name, shipping/billing address, landmark, contact details, etc. You shall ensure that all information that is submitted by you on the Platform is true, complete, accurate and sufficient to identify the actual place of delivery.

Once you place an order on the Platform, the Company processes such order and hands over the purchased Product to the Logistics Partners. You will receive a unique tracking identity number once the purchased Product is handed over to the Logistics Partner.

You acknowledge and accept that the title and risk of all Products ordered by you shall pass on to you upon the delivery of the purchased Products to you. You agree that the Logistics Partners are authorized to collect cash on the behalf of the Company for ‘cash on delivery’ orders and shall be governed by the policies of the Platform.

Communications

You hereby expressly agree to receive communications by way of SMS and/or e-mails from the Company relating to the Services provided through the Platform. You can unsubscribe/ opt-out from receiving communications from the Company via SMS and e-mail anytime by contacting us at kozaccare@gmail.com.

By using the Platform and/or registering yourself on the Platform you authorize us to contact you via email or phone call or SMS or WhatsApp and offer you our services, imparting product knowledge, offer promotional offers running on the website & offers offered by the associated third parties, for which reasons, personally identifiable information may be collected. And irrespective of the fact that you have also registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from Kozak Care for the above-mentioned purposes.